At pk55 we take your privacy seriously. This Policy explains exactly what personal data we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your information as a pk55 player based in Pakistan or elsewhere.
Six core principles that guide every data decision made at pk55 — from the moment you register to every transaction you make.
For the purposes of this Privacy Policy, the data controller responsible for the personal information of pk55 players is pk55 ("pk55", "we", "us", "our"), the operator of the online casino and sports betting platform available at pk55.io and its associated subdomains and mobile interfaces (the "Platform").
This Privacy Policy applies to all individuals who access or use the pk55 Platform, including registered players, visitors who browse without registering, and individuals who contact pk55 support. It covers all personal data collected through the Platform, our email communications, live chat support interactions, and any other channel through which you provide information to pk55.
pk55 collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, city of residence | Registration & support interactions |
| Financial Data | JazzCash wallet number, bank account details, transaction history | Deposits, withdrawals & AML checks |
| Technical Data | IP address, device type, browser, operating system | Every Platform visit |
| Usage Data | Games played, bet amounts, session duration, pages visited | Active gameplay & browsing sessions |
| Communication Data | Live chat transcripts, support emails, feedback submissions | Support & customer service interactions |
| Verification Documents | CNIC copy, proof of address, selfie for liveness check | KYC verification & withdrawal processing |
pk55 does not collect sensitive personal data such as biometric data beyond what is required for identity verification liveness checks, racial or ethnic origin, religious beliefs, or health information, except where required by law or expressly provided by you in a support context.
pk55 collects personal data through the following means:
pk55 processes your personal data only where we have a lawful basis to do so. The following table sets out the primary purposes for which we process your data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Registering and managing your pk55 account | Performance of a contract |
| Processing deposits and withdrawals via JazzCash, EasyPaisa, and bank transfers | Performance of a contract |
| Verifying your identity and age (21+) in compliance with our licensing obligations | Legal obligation |
| Conducting AML and fraud screening | Legal obligation & legitimate interests |
| Providing customer support and resolving disputes | Performance of a contract & legitimate interests |
| Improving Platform performance and user experience through usage analytics | Legitimate interests |
| Sending promotional communications (where you have opted in) | Consent |
| Responsible gaming monitoring — identifying patterns of problematic play | Legal obligation & legitimate interests |
pk55 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:
All third-party service providers engaged by pk55 are required to process personal data only in accordance with pk55's instructions and applicable data protection law. pk55 conducts due diligence on the data protection practices of all key third-party processors before engagement.
pk55 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
pk55 has implemented a comprehensive information security programme designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While pk55 employs industry-standard security practices, no system is entirely immune to security risks. You are responsible for maintaining the security of your own account credentials. pk55 recommends using a strong, unique password for your account and enabling two-factor authentication.
pk55 uses cookies and similar tracking technologies (collectively "Cookies") to operate, secure, and improve the Platform. The following categories of Cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security token validation | No — required for Platform to function |
| Functional | Remembering your language preferences, game lobby settings, and responsible gaming tool configurations | Yes — via cookie preferences |
| Analytics | Anonymised measurement of how players navigate the Platform, used to improve UX | Yes — via cookie preferences |
| Fraud Prevention | Device fingerprinting and session anomaly detection to protect your account | No — required for account security |
pk55 does not use third-party advertising or behavioural tracking cookies. You can manage your cookie preferences at any time through your browser settings. Note that disabling functional cookies may affect certain personalisation features on the Platform.
As a pk55 player, you have the following rights in relation to your personal data. These rights can be exercised by contacting pk55 support via live chat or email. We will respond to all verified requests within thirty (30) calendar days.
The pk55 Platform is strictly for individuals aged twenty-one (21) years and above. pk55 does not knowingly collect personal data from individuals under the age of 21. All registrations are subject to mandatory age verification as part of our KYC process.
If pk55 discovers or is notified that personal data has been collected from a person under the minimum age, we will immediately close the relevant account, void all associated bets and transactions, and delete the personal data concerned as promptly as reasonably possible in accordance with our legal obligations.
pk55 may send you promotional communications — including information about bonuses, new games, cricket betting markets, and special offers — via email or SMS, but only where you have explicitly opted in to receive such communications during registration or through your account settings.
You may withdraw your marketing consent and unsubscribe from all pk55 promotional communications at any time by:
Withdrawal of marketing consent will take effect within five (5) business days. Transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — are not marketing communications and will continue to be sent regardless of your marketing opt-out status.
In the course of operating the pk55 Platform, your personal data may be transferred to and processed in countries outside Pakistan, including jurisdictions where our licensed game software providers or KYC verification partners are based. Such transfers are carried out only where:
pk55 conducts due diligence on all third-party processors located outside Pakistan to ensure they maintain robust data protection practices. You may request further information about the safeguards in place for international data transfers by contacting support.
pk55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. Where changes are material, pk55 will provide players with a minimum of fourteen (14) days' notice via email to the address registered on your account, or via a prominent notice on the Platform homepage.
Your continued use of the pk55 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you may close your account in accordance with the procedures set out in the Terms & Conditions.
The most current version of this Privacy Policy will always be accessible on this page, with the effective date clearly displayed at the top of the document. pk55 recommends that you review this Policy periodically to remain informed of how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk55 handles your personal data, please contact us using any of the following methods:
Email: [email protected]
Live Chat: Available 24/7 via the support widget on pk55.io
Response Time: Most privacy-related queries are addressed within 48 hours; formal data rights requests within 30 days.
Subject Line for Data Rights Requests: "Data Rights Request — [Your Full Name]"
pk55 is committed to resolving all privacy-related concerns in a timely and transparent manner. For general inquiries about account security, responsible gaming tools, or other non-privacy matters, please visit our FAQ page or contact our 24/7 support team.
Now that you understand how pk55 protects your data, join over 500,000 Pakistani players enjoying safe, secure, and transparent gaming with instant JazzCash deposits.